Systems And Operations Management At Atokowa Essay

Systems And Operations Management At Atokowa - Essay Example Each organization has certain business objectives which are pursued through the operations of the organization. The success of an organization depends upon the efficiency of its decision making process and the execution of its operations. The systems and operations management in the organization helps the organization in achieving its objectives (Kolli 2000). The information system of the organization helps the organization collect and manage the information that is required for effective decision making and the operations management of the organization helps the organization conduct its operations in an effective and efficient manner (Slack & Johnston 2004). If the operations of an organization are performed effectively and efficiently, the organization would acquire its business objectives more easily. In order to make the operations of an organization efficient, the organization shall give high importance to the operations management (Greasley, 1999). ... There are numerous retail outlets being run by the company. The company also offers a facility to deliver stationery and office supplier directly to the organizations. The company also offers customized printing for organizations. The business of the company was initially established as photocopying business which later extended towards printing. The company prints; brochures, flyers, letterheads, business cards, compliments slips, memo slips, fax headers and NCR pads. The products by Atokowa are marketed to two distinct types of customers; the individual customers and the business customers. The retail outlets by the company offer products to both the individual customers and the businesses at the same time. The businesses make a significant proportion of the overall customer base of the organization. SYSTEMS AND OPERATIONS MANAGEMENT AT ATOKOWA From the study done on Atokowa, it can be inferred that the current systems management of the company does not provide sufficient and accur ate information regarding the type of market that generates most revenue. In order to make effective decisions, it is highly important for any organization to have complete and accurate information regarding its operations. The operations being conducted at Atokowa are also very complex. Invoices are generated after a complex formal procedure and the discounts are offered after significantly extensive paper work. In order to make the operations management at Atokowa more effective and efficient, the company may need to modify its existing information system that is called ASIS. The information system is outdated and with the introduction of new technology, the company may need to apply new information system in its organizational structure.